Information Technology Specialist Associates

Coursework focused on computer information systems, networking, hardware, and systems administration. Developed a strong foundation in troubleshooting, database management, programming fundamentals, and IT infrastructure support to prepare for roles in technical support, system administration, and network management.

IT Specialist Level II

• Installed and maintained network lines to workstations; heat-mapped wireless coverage and managed APs for facility-wide connectivity.
• Administered servers and Hyper-V environments to ensure high availability.
• Deployed new computers, UPS systems, switches, and servers for business operations.
• Managed company digital signage for internal communications and announcements.
• Oversaw Amtech ERP backups, troubleshooting, and user access/permissions management.

IT Engineer

• Led migration of end-user email accounts, ensuring minimal downtime during transition.
• Configured shared network permissions and secure access for end-users.
• Managed users and licensing in Microsoft 365 Admin Center.
• Provided on-site IT support across multiple locations in Michigan (Lowell, Walker, Norton Shores).
• Delivered help desk and remote troubleshooting via Bomgar, 8x8, and ManageEngine.
• Automated account setups, configurations, and reporting with PowerShell scripting.
• Configured FortiClient VPN for secure user remote access.

IT Systems Administrator

• Deployed, monitored, and maintained 600+ devices including laptops, HMIs, PLCs, and production lasers.
• Prepared and configured laptops/iPhones for 300+ employees.
• Oversaw 100+ printers (Xerox, HP, Sato) with IP/DNS configuration and static assignments.
• Worked with network teams to manage 56 Cisco switches and 19 APs.
• Administered Rockwell FactoryTalk licensing and compliance tracking.
• Modernized legacy Windows NT/XP Embedded systems for production compatibility.

System Support Specialist

• Supported plant infrastructure with SLA-driven ticket resolution and on-site response.
• Provided remote support with DameWare, RDP, TightVNC, and SCCM.
• Performed preventive maintenance on printers, laptops, desktops, and industrial devices.
• Transitioned analog telephony to VoIP, ran circuits, and resolved connectivity issues.
• Supported migration from Office 2016 to Office 365 and assisted with Fuze, Zoom, Teams.
• Created PowerShell scripts for monitoring and automation using WMI modules.
• Coordinated Xerox MFP refresh project and liaised with vendors for warranty services.